Verizon Conferencing

Over the coming months, Verizon will be enhancing conferencing invoices and online reporting functionality. These changes will not impact service functionality or contract terms.

Why is my conferencing invoice changing?

Your conferencing services are moving to Verizon's newest and most robust billing solution to provide a more comprehensive paper invoice and additional online billing and reporting capabilities.

How do I take advantage of this new billing functionality?

Your paper invoices will change to the new format with no action needed on your part. To take advantage of new online interactive invoice and reporting capabilities, you must use the Verizon Enterprise Center, which will become your one-stop portal for managing your conferencing billing and reporting. If you currently can access your conferencing invoice and detail files in the Verizon Enterprise Center, you can continue to use the same user ID and password. If you are not yet a Verizon Enterprise Center user, your new invoice will include a unique PIN and instructions for self registering.

How will I benefit from this billing change?

Your new paper invoice will include additional detail about your conferences. The most exciting enhancement will be an online, interactive invoice available through the Verizon Enterprise Center, where you can view your invoices online, download detail files and reports, and open billing enquiries.

Will there be any change in the way in which I make payment to Verizon?

You can continue to make payments to the same remittance address and using the same bank information as today. Your new invoices will include complete payment instructions.

Will my conferencing services or charges change as a result of this new invoice?

This billing transition will not affect your service, contract or associated charges.

When will I receive my first invoice in the new format?

The target for this transition is mid-year 2014. You will receive a notification with final dates prior to receiving your first new invoice.

What day of the month will I receive my new invoice?

Your invoice will arrive at approximately the same time each month as your current invoice. Typically, your bill will be available for viewing in the Verizon Enterprise Center prior to your receiving a hard copy.

Will my conferencing reports change?

The same conferencing reports available today in OLIP will be available in the Verizon Enterprise Center. Although the content of the reports is not changing, you must access your reports in the Verizon Enterprise Center.

Can I still view my reports using the Online Invoice Presentation (OLIP) tool?

Reporting on your new invoices will not be available in OLIP; please use the Verizon Enterprise Center. However, if you currently use OLIP, you can continue to use the system to view historical reports for invoices from your current billing system for a limited period of time.

If you currently use OLIP, Verizon encourages you to download existing data for your records as reports beyond 1-year period will no longer be able to be retrieved. NOTE: Once this transition occurs, all new reporting details will be available through the Verizon Enterprise Center.