Conferencing Customer Transition to the Prime Biller billing System

                                                  Frequently Asked Questions

Why is my conferencing invoice being transitioned to the Prime Biller billing system?

We have transitioned your services to Prime Biller, our latest billing solution which provides enhanced capabilities. With Prime Biller, you may be able to consolidate services and locations within the same country onto the same invoice, linking services with a hierarchy of your choosing. You also may take advantage of optional billing analysis tools and electronic invoice detail reports. To inquire about billing consolidation, billing analysis tools and optional reports, contact your Verizon Business Account Manager.

Does this billing change affect charges associated with my services through Verizon?

No. This billing system transition does not affect your service, contract or associated charges.

When will invoices be moved to the new system?

The transition to the new billing system will begin at the end of your October invoice period. At that time, your conferencing usage will begin to be calculated and fed to Prime Biller. This initial feed will continue throughout the month of November, delivering your first Prime Biller invoice in early December. Please note that there will not be any conferencing invoice generated in the month of November.

What day of the month will my invoice be generated and sent?

The exact day of invoice generation varies by region. If you are in the Asia-Pacific region, your invoice will be generated on the 1st calendar day of each month. Invoices sent to locations in EMEA will be generated on the 2nd calendar day of each month. In all instances, the invoices will be sent to you shortly thereafter.

Please be aware that there is a transition period for invoices as they move to Prime Biller. This interim phase will be in place for approximately 2-3 months, and will move back the day of invoice generation by approximately two days. This invoice delay will allow Verizon billing personnel to focus on the customers included in this transition.

How are taxes calculated?

Prime Biller will calculate associated taxes at the invoice level, rather than at the order or event level. Going forward, your monthly invoice and reporting will show the appropriate taxes as a single line item charge. Taxes will be calculated each month on the day in which your invoice is generated.

When are currency conversions calculated?

Currency conversions will be calculated each month on the day in which your invoice is generated.

Will my account number change during the transition?

Yes. A new alpha-numeric account number will be derived from your existing numeric account number. This new account number will be created by adding a regional prefix to your current account number.

You will find the assigned regional account prefixes in the first column of the table below. In the second column you will find a sample alpha-numeric account number using an example account number of 1234567.

Where can I find a sample of what my new invoice will look like?

You may find a sample invoice at https://e-meetings.verizonbusiness.com/yourbill/index.php.

What will happen to outstanding balances associated with my account?

Any outstanding balances associated with your account will be transferred to the new billing system. Upon receipt of your first Prime Biller invoice in December, all payments - whether current or past due amounts - should be made using the new remittance instructions provided on the invoice.

Will payment remittance/Bank Account information be changing?

Bank account information will be changing. Please refer to your new invoice for the new remittance instructions.

Can I continue to use the Global Billing Report?

Yes. If your existing conferencing invoice is part of a Global Billing Report (GBR) arrangement, the new account number will automatically be added to your GBR. If you would like to learn more about establishing a GBR, or would like to set up a report, contact your Verizon Account Manager or send an email to ask-gbr@verizonbusiness.com .

How can I access detailed information on my conferencing services?

There are two online tools available to conferencing customers - the Online Invoice Presentation tool (OLIP) and the Verizon Enterprise Center.

Online Invoice Presentation Tool

Online Invoice Presentation (OLIP) is an online reporting tool designed to provide detailed account and usage information to our conferencing customers. By accessing OLIP, you have access to a variety of pre-set reports with varying levels of conferencing information. Much of the information can be exported to a file so that you may sort and manipulate the data to meet your specific reporting needs. OLIP information is available on the 20th calendar day each month.

If you are an existing OLIP user, you may continue to use your existing login, password and account information to access the tool. While the new alpha-numeric account number will not be referenced in the tool, the information and reports available to you today will not change with this billing transition.

If you do not have access to OLIP today, but would like to learn more or establish access, please contact your Verizon Account Manager or email customerrelations@mymeetings.com.

Verizon Enterprise Center

The Verizon Enterprise Center is a one-stop full service website that provides comprehensive online management functionality for your Verizon telecommunication services. The Verizon Enterprise Center, available via secure access 24/7, offers a host of applications that support a full business life cycle and enable you to save time, control costs and manage your Verizon services. Within the Invoices section of the Verizon Enterprise Center, you can review and analyze your conferencing invoices and the details within them online. Your Verizon Account Team can sign you up for access to the Verizon Enterprise Center or you can self-register at http://enterprisecenter.verizonbusiness.com and select Enroll Now.