Conferencing
WebEx Net Conferencing System Requirements - OS and Browser Support
Language Support
|
|
Meeting Center
1
|
Event Center
|
Training Center
|
Support Center
|
|
Chinese (Simplified)
|
Yes
|
Yes
|
Yes
|
Yes
|
| Chinese (Traditional)
|
Yes
|
Yes
|
Yes
|
Yes
|
| Danish
|
Yes
|
Yes
|
Yes
|
Yes
|
| Dutch
|
Yes
|
Yes
|
Yes
|
Yes
|
| English
|
Yes
|
Yes
|
Yes
|
Yes
|
| French
|
Yes
|
Yes
|
Yes
|
Yes
|
| German
|
Yes
|
Yes
|
Yes
|
Yes
|
| Italian
|
Yes
|
Yes
|
Yes
|
Yes
|
| Japanese
|
Yes
|
Yes
|
Yes
|
Yes
|
| Korean
|
Yes
|
No
|
Yes
|
Yes
|
| Portuguese (Brazil)
|
Yes
|
Yes
|
Yes
|
Yes
|
| Russian
|
Yes
|
Yes
|
Yes
|
Yes
|
| Spanish (European)
|
Yes
|
Yes
|
Yes
|
Yes
|
| Spanish (Latin America)
|
Yes
|
Yes
|
Yes
|
Yes
|
| Swedish
|
Yes
|
No
|
No
|
No
|
| Turkish
|
Yes
|
Yes
|
Yes
|
Yes
|
1 Mac localized languages are available only for Meeting Center. Training Center, Event Center, and Support Center do not support the localized languages.
Operating System and Browser Support
|
Windows |
Mac OS X 2 |
Linux3 |
| Operating Systems |
Windows Vista
32-bit/64-bit,
Windows 7
32-bit/64-bit,
Windows 8 32-bit/64-bit,
Windows 8.1 32-bit/64-bit
64-bit,Windows Server
2008 R2 64-bit,Windows
10
|
10.7, 10.8, 10.9,10.10,
10.11 |
Ubuntu 12.x and 14.x (Gnome),
Red Hat 5, 6,
Open SuSE 13.1,
13.2Fedora 19, 20 (all 32-bit) |
Available
WebEx Services |
All services |
Meeting Center
Training Center
Event Center
Support Center
|
Meeting Center
Event Center
Training Center
Remote Support
|
| Minimum System Requirements |
| Processor
|
Intel Core2 Duo
CPU 2.XX GHz or
AMD processor
(2 GB of RAM recommended)
|
Intel (512 MB of RAM or more
recommended)
|
Intel or AMD x86
|
|
| JavaScript
|
JavaScript and cookies enabled
|
JavaScript and cookies enabled
|
JavaScript and cookies enabled
|
| |
| Other
|
Active X enabled (unblocked for IE is recommended) Java 6 or later
|
|
Java 6,
libstdc++ 6.0,
GNOME/KDE
windowing
system
|
| Browsers (Recommended browsers are shown in bold ) |
| Internet Explorer | 7, 8 (32-bit/64-bit), 9 (32-bit/64-
bit), 10 (32-bit/64-bit), 11 (32-
bit/64-bit) | | |
| |
| Mozilla | | | |
| |
| Firefox4 | Latest | Latest | Latest |
| |
| Safari | | 5, 6, 7 ,8 | |
| |
| Chrome3 | Latest 32-bit/64-bit | Latest 32-bit/64-bit | |
2Joining a Meeting on a Mac
-
Starting with Mac OS X 10.7, Apple no longer offers Java as part of the Mac operating system. Since WebEx had previously relied on the Java browser plugin to automatically download the meeting application for first-time users, those who did not have Java installed found it difficult to join a meeting. The dependency on Java has been removed. Instead, the user is asked to install a small plugin that, once installed, handles the rest of the meeting application installation and then starts the meeting.
-
When you start or join an event using Event Center for the first time on Safari 6.X and Safari 7, a problem occurs. After you have installed WebEx, Safari requires you to trust the plugin for the site you are attempting to join or start the event from. The page will refresh after that, but you will not join the event. In order to join, go back to the link you originally selected and you will be able to join successfully.
3Linux Not Supported for Personal Rooms
Users cannot start or host a meeting in a Personal Room on Linux systems. Collaboration Meeting Room (CMR) meetings, such as CMR Cloud meetings and CMR Hybrid meetings, are also not supported on Linux systems.
4Using WebEx on Chrome and Firefox
-
Because Chrome will be removing support for NPAPI, a new joining method using a Chrome extension has been provided for using WebEx starting with Chrome 38. When using WebEx for the first time on Chrome, users will be guided through a one-time process to add the extension and update the WebEx application. After the first time, users can join without the extra steps.
-
Firefox 64-bit is not supported
Windows XP,Windows Server 2003,Mac OS X 10.6 and Internet Explorer 6 End-of-Support Announcement(WBS30)
WebEx support for Windows Server 2003 and Mac OS X 10.6 ends starting with version WBS30. We no longer test Windows Server 2003 and Mac OS X 10.6 with our products and cannot guarantee that WebEX will continue to work on those platforms. Microsoft has announced that Windows Server 2003 is not supportted after July 14.2015 and Apple has stopped providing updates and security pathes for Mac Os X 10.6.
In addition, as was announced previsouly, WebEX support for Windows XP was ended January 2015.
Because these operating sustem areno longer suppored, starting with version WBS30, user are unale to join or start WebEx meetings.REmote Access sessions,or Access Anywhere sessions, or use any other WebEX applications from computers that Windows Server 2003, Windows XP, or Mac OX10.6.
We recommend that users upgrade their computers to a supported operating system so that they can continue use WebEx without interruption.User can also use WebEX from supported mobile devieces.
WebEx no longer supported Internet Explorer 6, as of the WBS29.8 release, in order to be consistent with current web standards. We recommend that you upgrade to a more recent version of Inteenet Exlorer ir use a different browser.
To keep up with current web standards, WebEx will no longer support Internet Explorer 6, starting with the WBS29.8 release. We recommend that you upgrade to a more recent version of Internet Explorer or use a different browser before your WebEx site is updated to WBS29.8.
Citrix XenDesktop and XenApp Support
The WebEx meeting application supports Citrix XenDesktop 5,6,7.0 and 7.6 and XenApp 6.5 where the host operating system and cvirtual operating system are both Windows(Windows 7 or Windows 8).The host operating system is the operating system installed on the end user's local computer.The virtual operating system is the operating systemdelivered by the server.
WebEx productivity Tools do not currently supprot XenApp, Support is planned for a future release.
Cross-platform Features
These features are supported in each WebEx service:
|
Meeting Center
|
|
|
|
|
Windows
|
Mac OS X
|
Linux
|
|
Host meetings
|
yes
|
yes
|
yes
|
|
Attend meetings
|
yes
|
yes
|
yes
|
|
Join teleconference before host
|
yes
|
yes
|
yes
|
|
Attendee ready indicator
|
yes
|
yes
|
yes
|
Quick Start tab
(for inviting and
reminding participants)
|
yes
|
yes
|
no
|
|
Send meeting transcript
|
yes
|
no
|
no
|
Power Panels
(Delivers full-screen views for attendees while hosts use controls to manage meeting activity privately behind the scenes)
|
yes
|
yes
|
no
|
|
|
|
Application sharing and annotation
|
yes
|
yes
|
yes
|
|
Web content browser sharing and annotation
|
yes
|
yes
|
yes
|
|
Desktop sharing and annotation
|
yes
|
yes
|
yes
|
|
File and whiteboard sharing and annotation
|
yes
|
yes
|
yes
|
|
Web content sharing
|
yes
|
yes
|
yes
|
|
|
|
Remote desktop control
|
yes
|
yes
|
yes
|
|
Remote application control
|
yes
|
yes
|
yes
|
|
Web browser remote control
|
yes
|
yes
|
yes
|
|
Desktop remote control
|
yes
|
yes
|
yes
|
|
|
|
PowerPoint animations and transitions
|
yes
|
view
only
|
view
only
|
|
Automatically play presentations
|
yes
|
yes
|
yes
|
|
Automatically advance presentations
|
yes
|
yes
|
yes
|
|
|
|
Chat
|
yes
|
yes
|
yes
|
|
High-quality video
|
yes
|
yes
|
view
only
|
|
High-definition video
|
yes
|
yes
|
no
|
|
Full-screen video view with high-definition video
|
yes
|
yes
|
no
|
|
Active-speaker switched video
|
yes
|
yes
|
yes
|
|
Offload video processing to GPU
|
yes
|
yes
|
no
|
|
Self view when sending video
|
yes
|
yes
|
no
|
|
WebEx Audio
|
yes
|
yes
|
yes
|
|
Cisco Unified MeetingPlace version 8.x
Audio
|
yes
|
yes
|
yes
|
|
Third-Party Audio (TSP)
|
yes
|
yes
|
yes
|
|
Personal Conferencing
|
yes
|
yes
|
yes
|
|
Integrated Internet phone (VoIP)
|
yes
|
yes
|
yes
|
|
Client-side recording (WRF)
|
yes
|
no
|
no
|
|
Network-based recording (ARF)
|
yes
|
yes
|
yes
|
|
Stand-alone playback (WRF/ARF)
|
yes
|
yes
|
no
|
|
Playback in browser (WRF/ARF)
|
yes
|
yes
|
yes
|
|
Edit recordings (WRF)
|
yes
|
no
|
no
|
|
Polling
|
yes
|
yes
|
yes
|
|
Printing
|
yes
|
no
|
no
|
File transfer
(Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you transfer files or folders to and from another person's computer.)
|
basic
and advanced
|
basic
|
basic
|
|
Notes and closed captioning
|
yes
|
yes
|
yes
|
|
Customized information tab
|
yes
|
no
|
no
|
|
32-bit and 64-bit Microsoft Outlook integration
|
yes
|
no
|
no
|
|
Event Center
|
|
|
|
|
Windows
|
Mac OS X
|
Linux
|
|
Host events
|
yes
|
yes
|
yes
|
|
Attend events
|
yes
|
yes
|
yes
|
|
Join teleconference before host
|
yes
|
yes
|
yes
|
Quick Start tab
For inviting and
reminding participants)
|
yes
|
yes
|
no
|
|
Attendee ready indicator
|
no
|
yes
|
no
|
Power Panels
Delivers
full-screen views for attendees while hosts use controls to manage meeting
activity privately behind the scenes.)
|
yes
|
yes
|
no
|
|
Panelists
|
yes
|
yes
|
yes
|
|
Q&A
|
yes
|
yes
|
yes
|
|
|
Application sharing and annotation
|
yes
|
yes
|
yes
|
|
Web content browser sharing and annotation
|
yes
|
yes
|
yes
|
|
Desktop sharing and annotation
|
yes
|
yes
|
yes
|
|
File and whiteboard sharing and annotation
|
yes
|
yes
|
yes
|
|
Web content sharing
|
yes
|
yes
|
yes
|
|
|
PowerPoint animations and transitions
|
yes
|
view
only
|
view
only
|
|
Automatically play presentations
|
yes
|
yes
|
yes
|
|
Automatically advance presentations
|
yes
|
yes
|
yes
|
|
|
Chat
|
yes
|
yes
|
yes
|
|
High-quality video
|
yes
|
yes
|
view
only
|
|
High-definition video
|
no
|
no
|
no
|
|
Full-screen video view with high-quality video
|
yes
|
yes
|
yes
|
|
Active-speaker switched video
|
yes
|
yes
|
yes
|
|
Offload video processing to GPU
|
no
|
no
|
no
|
|
Self view when sending video
|
yes
|
yes
|
no
|
|
|
|
|
|
WebEx Audio
|
yes
|
yes
|
yes
|
|
Cisco Unified MeetingPlace version 8.x
Audio
|
yes
|
no
|
no
|
|
Third-Party Audio (TSP)
|
yes
|
no
|
no
|
|
Integrated Internet phone (VoIP)
|
yes
|
yes
|
yes
|
|
Client-side recording (WRF)
|
yes
|
no
|
no
|
|
Network-based recording (ARF)
|
yes
|
yes
|
yes
|
|
Stand-alone playback (WRF/ARF)
|
yes
|
yes
|
no
|
|
Playback in browser (WRF/ARF)
|
yes
|
yes
|
yes
|
|
Edit recordings (WRF)
|
yes
|
no
|
no
|
|
Polling
|
yes
|
yes
|
yes
|
|
Printing
|
yes
|
no
|
no
|
File transfer
(Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you transfer files or folders to and from another person's computer.)
|
basic
and advanced
|
basic
|
basic
|
|
Customized information tab
|
yes
|
no
|
no
|
|
32-bit and 64-bit Microsoft Outlook integration
|
yes
|
no
|
no
|
|
Support Center
|
|
|
|
|
Windows
|
Mac
OS X
|
Linux
|
|
Host support session
|
yes
|
yes
|
yes
|
|
Attend support session
|
yes
|
yes
|
yes
|
|
|
Record sessions
|
yes
|
no
|
no
|
|
Remote computer access
|
yes
|
yes
|
yes
|
|
Desktop sharing and annotation
|
yes
|
yes
|
yes
|
|
File sharing and annotation
|
yes
|
no
|
no
|
|
Share web content (customer service representative)
|
yes
|
no
|
no
|
|
View web content (customer)
|
yes
|
yes
|
no
|
|
Remote print
|
yes
|
no
|
no
|
|
Chat
|
yes
|
yes
|
yes
|
| |
|
|
Reboot remote computer and reconnect (safe mode)
|
yes
|
no
|
no
|
|
Display user system information
|
yes
|
limited
|
limited
|
|
Log on as different user
|
yes
|
no
|
no
|
|
High-quality video
|
yes
|
no
|
no
|
|
High-definition video
|
no
|
no
|
no
|
|
Full-screen video view with high-quality video
|
yes,
but without thumbnails
|
no
|
no
|
|
Active-speaker switched video
|
no
|
no
|
no
|
|
Offload video processing to GPU
|
no
|
no
|
no
|
|
Self view when sending video
|
no
|
no
|
no
|
|
|
|
|
|
WebEx Audio
|
yes
|
yes
|
yes
|
|
Cisco Unified MeetingPlace version 8.x
Audio
|
no
|
no
|
no
|
|
Third-Party Audio (TSP)
|
no
|
no
|
no
|
|
Client-side recording (WRF)
|
yes
|
no
|
no
|
|
Network-based recording (ARF)
|
yes
|
yes
|
yes
|
|
Stand-alone playback (WRF/ARF)
|
yes
|
yes
|
no
|
|
Playback in browser (WRF/ARF)
|
yes
|
yes
|
yes
|
|
Edit recordings (WRF)
|
yes
|
no
|
no
|
|
Integrated Internet phone (VoIP)
|
yes
|
yes
|
yes
|
File transfer
(Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you transfer files or folders to and from another person's computer.)
|
basic
and advanced
|
basic
|
basic
|
|
Training Center
|
|
|
|
|
Windows
|
Mac OS X
|
Linux
|
|
Host training sessions
|
yes
|
yes
|
yes
|
|
Attend training sessions
|
yes
|
yes
|
yes
|
|
Join teleconference before host
|
yes
|
yes
|
yes
|
|
Attendee ready indicator
|
yes
|
yes
|
yes
|
|
Breakout sessions
|
yes
|
yes
|
yes
|
|
Hands-on Lab sessions
|
yes
|
yes
|
no
|
|
Q&A
|
yes
|
yes
|
yes
|
Quick Start tab
For inviting and
reminding participants)
|
yes
|
yes
|
no
|
Power Panels
(Delivers
full-screen views for attendees while hosts use controls to manage meeting
activity privately behind the scenes.)
|
yes
|
yes
|
no
|
|
Application sharing and annotation
|
yes
|
yes
|
yes
|
|
Web content browser sharing and annotation
|
yes
|
yes
|
yes
|
|
Desktop sharing and annotation
|
yes
|
yes
|
yes
|
|
File and whiteboard sharing and annotation
|
yes
|
yes
|
yes
|
|
Desktop sharing
|
yes
|
yes
|
yes
|
|
Remote application control
|
yes
|
yes
|
yes
|
|
File and whiteboard sharing and annotation
|
yes
|
yes
|
yes
|
|
PowerPoint animations and transitions
|
yes
|
view
only
|
view
only
|
|
Automatically play presentations
|
no
|
no
|
no
|
|
Chat
|
yes
|
yes
|
yes
|
|
High-quality video
|
yes
|
yes
|
view
only
|
|
High-definition video
|
yes
|
yes
|
no
|
|
Full-screen video view with high-quality video
|
yes
|
yes
|
no
|
|
Active-speaker switched video
|
yes
|
yes
|
yes
|
|
Offload video processing to GPU
|
no
|
no
|
no
|
|
Self view when sending video
|
yes
|
yes
|
no
|
|
|
|
|
|
|
WebEx Audio
|
yes
|
yes
|
yes
|
|
Cisco Unified MeetingPlace version 8.x
Audio
|
yes
|
no
|
no
|
|
Third-Party Audio (TSP)
|
yes
|
no
|
no
|
|
Integrated Internet phone (VoIP)
|
yes
|
yes
|
yes
|
|
Client-side recording (WRF)
|
yes
|
no
|
no
|
|
Network-based recording (ARF)
|
yes
|
yes
|
yes
|
|
Stand-alone playback (WRF/ARF)
|
yes
|
yes
|
no
|
|
Playback in browser (WRF/ARF)
|
yes
|
yes
|
yes
|
|
Edit recordings (WRF)
|
yes
|
no
|
no
|
|
Polling
|
yes
|
yes
|
yes
|
|
Offline polling editor
|
yes
|
no
|
no
|
|
Renaming tabs (for file sharing and polls)
|
yes
|
yes
|
no
|
|
Printing
|
yes
|
no
|
no
|
File transfer
(Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you transfer files or folders to and from another person's computer.)
|
basic
|
basic
|
basic
|
|
Multimedia files
|
yes
|
yes
(QuickTime)
|
no
|
|
Floating icon tray
|
yes
|
yes
|
no
|
|
32-bit and 64-bit Microsoft Outlook integration
|
yes
|
no
|
no
|
Cross-platform Known Issues and Limitations (WBS30)
This section contains known issues and limitations about the browsers and operating systems supported by
WebEx. For information about other known issues, see the individual release notes for each service
Sharing Files from Personal My WebEx Folder
User can no longer share files from their personal My WebEX folders,although all users can upload and share files duing a meeting
Presentation Studio On Demand
Presentation Studio does not support OpenSolaris and latest versions of Linux distributions
Linux 64-bit support
-
64-bit Linux distributions are not officially supported
-
Firefox 64-bit is not supported
Microsoft Office 2010 support
-
UCF Toolkit is not supported with Microsoft Office 2010 64-bit.
-
New animation, transitions, and 3D graphics introduced in Microsoft Office 2010 are not supported.
-
Importing your company adress book into your WebEX contacts is not supported with Microsft Outlook 2010 64-bit
Microsoft Office 2013 support
-
If you have Microsoft Office 2013 installed, the following features are not supported when sharing PowerPoint 2014 files :
-
Animations and transitions
-
Embedded video or audio files
-
PowerPoint notes in a dedicated panel
-
UCF Toolkit
-
If you have customized your Info Tab, some custom elements may not be supported.We recommend that you validate it to male sure that it continiues to display properly in a WebEx meeting.
-
In a few cases, the following problems might occur :
- Text and fill colors might be slightly different from the actual colors in a slide.
- Some graphic elements might be missing from a slide.
- Fonts might appear blurry ona slide or might be different from the orgiinal.
- The size of shapes might be different from the orginal.
-
If an object ina PowerPoint presentation does not display correctly in edit mode,it is automatically removed in Slide Show view;however, the object may continue to display when the file is shared in WebEx meeting
-
You cannot share password-protected PowerPoint 2013 files using the file sharing feature.Use the applciation sharing or desktop sharing features instead
-
You cannot share Excel 2013 files on Window 8 and 8.1 using the file sharing feature.Use the application sharing or desktop sharing features instead.
-
You cannot share Word 2013(64-bit) documents on Windows 8 and 8.1 (64-bit) using the file sharing features.Use the application sharing or desktop sharing features instead.
Microsoft Office 2016 Support
Microsoft Office 2016 is not currently supported in WebEx for Windows or Mac.However,WebEx ProdictivityTools
supoorts Microsoft Outlook 2016 for the WebEx integration to Outlook, with some limitation. For more information,
see WebEx Productiivity Tools Release Notes.
Windows 2000
Windows 2000 is no longer supported starting in this release.User of Windows 2000 may still be able to join meetings, but performance is not guaranteed.
Mac OS
-
User of Mac OS X 10.5 or earlier are no longer able to connect to a WebEx meeting.
-
Users of the Mac PowerPC platform are no longer able to connect to WebEx meeting.
-
The WebEx Network Recording Player does not support converting recordings to MP4 format on a Mac systems.
Firefox 4.0 or later
WebEx supports only the 32-bit version of Firefox in Windows.
Firefox 43 or later
The WebEx Productivity Tools add-on for Forefox is not currently supported for Firefox version 43 or later.We recommend that you use Internet Exlorer instead.
Citrix XenDesktop and XenApp
- Due to an architectural limitation of the virtual desktop envirinment, sending video in the WebEx meeting application may not work smoothly.In addition, when sending video in ameeting, the frame rate may be low.this results ina less-than-optimal user experience when sending video.
- Some video files cannot be shared in a a virtual desktopn environment in the WebEx meeting application.
- If the host operating system is Mac OS, webcam and microphone(either external or integrated)may not be recognized and cannot be used in the WebEx meeting application.
- Remote Access and ACCEss Anywhere are not supported because the Remote Access and Access anywhere agents are automatically removed by the underlying Citrix platform after the operating system restarts.
- WebEx Productivity Tools don not currently supoport XenApp. Support is planned for a future release.
-
XenApp is not currently supported for any meetings that support TelePresence systems, such as CMR Hybrid or CMR Cloud meetings.
Mac OS X 10.8 Mountain Lion
When starting or joing a meeting using PAC proxy on MAc Os X 10.8 Mountain Lion, the meeting applciation crashes, This an operating system bug that was reported to Apple(Apple bug report # 11844696).This issues was resolved in this Mac OS X 10.8.2 build.
Internet Explorer 10 and 11
The "Enhanced Protected Mode" in Internet Exlorer 10 and 11 on the dekstop is not supopred.Since this mode offers plugin-free browsing experience, the WebEx add-ons are disabled and ActiveX or Java download methos can be user.User can still use the temporary folder solutions(TFS) to join a meeting.Alternavely,user can choose to turn off Enhanced Protected Mode in order to join the meeting normally.
Turning on Compatibility View in Internet Explorer on the desktop might cause some WebEx pages to render incorrectly.We recommend that you turn off Compatibility View for your WebEx site.
Windows 8 and 8.1
- For file sharing, you must have Adobe acrobat Reader to share PDFs.
- When sharing Microsoft PowerPoint files in Pring Driver mode, some content may not appear.We recommmend that you use our standard Universal Communications format(UCF) mode or use application sharing screen sharing instead
- When connecting to a remote computer with Windows 10, the local screen is not blacked out.
- Application sharing is not supported for Windows apps.
Windows 10
-
Microsoft Edge browser limitations
- The Edge browser is supported using the WebEx Temporary Folder Solutions(TFS)by downloading and installing an executible file(.exe)
- The Edge browser is supoported only for starting and joining meetings,events, training session or supoport session in Meeting Center,Event Center, Training Center, and Support Center.It is not supoorted for Access Anywhere, Remote Access, Hands-On Labs, the WebEx Player for WebEx Recording Format files(WRF). or the WEbEx Network Recordong Player for Advanced Recording Format Files(ARF)
- Users cannot share the Edge browser ina WebEx meeting using the web browser sharing or application sharing features.We recommend using screen sharing instead.
We recommend that you internet Explorer or another browser for WebEx until the Edge browser is fully supported.
- Firefox 64-bit browser limitations
- The Firefox 64-bit browser is supported using the WebEx Temporary Folder Solutions(TFS) by downloading and installing an executible file(.exe).
- The Firefox 64-bit browser is supported only for starting and joinning meetings, events, trainignsessions, or supoport sessions in Meeting Center,Event Center,Tringn Center, and Support Center.It is not supported for Access Anywhere , Remote Access, Hands-On Labs, the WebEX Player for WebEx Recording Format Files(WRF), or the WebEX Network Recording Player for Advanced Recording Format Files(ARF).
We recommend that you use the 32-bit version of the Firefox browser intil the 64-bit version is fully supoported.
- Limitations for sharing content
- When connecting to a remote computer with Windows 10, the local screen is not blacked out.
- The Windows applications are not listed in the Add Application dialog box in Access Anywhere or Remote Access.
If Meeting Center attendees try to save Universal Communications Format(UCF) files to their local computers and have opned the Save Documents dialog box, and then the host turns off the option that allows users to save files, the attendees are still able to save the UCF files.
Sharing files from Personal My WebEx Folders
User can no longer share files from their personal My WebEx folders, although all users can upload and share files duing a meeting.
Presentation Studio On Demand
Presentation Studio does not support OpenSolaris and latest versions of Linux distributions.
Linux 64-bit support
- 64-bit Lunx distributions are not officially supported
- Firefox 64-bit is not supported
Microsoft Office 2010 support
- UCF Toolkit is not supported with Microsoft Office 2010 64-bit.
- New animations, transitions, and 3D graphics introduced in Microsoft Office 2010 are not supported.
- Importing your company address book into your WebEx contacts is not suported with Microsoft Outlook 2010 64-bit.
Microsoft Office 2013 support
-
If you have Microsoft Office 2013 installed, the following features are not supported when sharing PowerPoint 2013 files :
- Animations and trasitions
- Embedded video or audio files
- PowerPoint notes in a dedicated panel
- UCF Toolkit
- If you have customized your Info Tab, some custom elements may not be supported, We recommend that you validate it to make sure that it continues to display properly in a WebEx meeting.
-
In a few cases, the following problems might occur:
-
Text and fill colors might be slightly different from the actual colors in a slide.
-
Some graphic elements might be missing from a slide.
-
Fonts might appear blurry on a slide or might be different from the orginal.
-
The size of shapes might be different from the original.
- If an object in a PowerPoint presentation does not display correctly in edit mode, it is automatically removed in Slide Show view; however, the object may continue to display then the file is shared in a WebEx meeting.
- You cannot share password-protected PowerPoint 2013 files using the file sharing features. Use the application sharing or desktop sharing features instead.
- You cannot share Excel 2013 files on Windows 8 and 8.1 using the file sharing feature. Use the application sharing or destop features instead.
WebEx Productivity Tool Support (WBS30)
Microsoft Outlook Support
Microsoft Outlook Version/
Microsoft Exchange Server Version
|
Windows
Vista
|
Windows
7 SP1
|
Windows
8
|
Windows
8.1
|
Windows
10
|
Mac OS
10.7 to
10.11
|
Microsoft Outlook 2007/
Microsoft Exchange Server 2003
|
Yes
|
Yes
|
Yes
|
Yes
|
No
|
No
|
Microsoft Outlook 2010 (32 bit and 64 bit)/
Microsoft Exchange Server 2007 (supported in WBS27.22 and later)
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
No
|
Microsoft Outlook XP 2010 (32 bit and 64 bit)/
Microsoft Exchange Server 2010
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
No
|
Microsoft Outlook 2010 (32 bit and 64 bit)/
Microsoft office 365 Hosted Exchange Server
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
No
|
Microsoft Outlook 2013 and Microsoft Outlook 2013 SP1/
Microsoft Exchange Server 2013
|
No
|
Yes
|
Yes
|
Yes
|
Yes
|
No
|
Microsoft Outlook 2013 and Microsoft Outlook 2013 SP1/
Microsoft office 365 Hosted Exchange Server
|
No
|
Yes
|
Yes
|
Yes
|
Yes
|
No
|
Microsoft Outlook 2016/
Microsoft Exchange Server 2010
|
No
|
Yes
|
Yes
|
Yes
|
Yes
|
No
|
Microsoft Outlook 2016/
Microsoft Exchange 2013
|
No
|
Yes
|
Yes
|
Yes
|
Yes
|
No
|
Microsoft Outlook 2016 /
Microsof office 365 Hosted Exchange Server
|
No
|
Yes
|
Yes
|
Yes
|
Yes
|
No
|
|
Microsoft Outlook Mac 2011 version 14.x
|
-
|
-
|
-
|
-
|
-
|
Yes
|
Table 2: IBM Lotus Notes Support
IBM Lotus Notes Version/
Domino Server Version
|
Windows
Vista
|
Windows
7
|
Windows 8
|
Windows 8.1
|
Windows
10
|
Mac OS
|
IBM Lotus Notes/Domino
Server 6.5.3, 6.5.4,
6.5.5, 7.0.0, 7.0.1,
7.0.2
|
No
|
No
|
No
|
No
|
No
|
No
|
IBM Lotus Notes/Domino
Server 8.0.0, 8.0.1
| Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
No
|
IBM Lotus Notes 8.5 (32 bit, In Notes)/
Domino Server 8.5,8.5.1, 8.5.2, 8.5.3
(supported in
WBS28 and later)
| Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
No
|
| IBM Lotus Notes 9.0 (32 bit)/
Domino Server 9.0 (supported in WBS29.3 and later)
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
No |
Table 3:Instant Messenger Support (32-bit versions only)
Instant Messenger
Name and Version
|
Windows Vista2003
|
Windows 7
|
Windows 8/ Windows 8.1
|
Windows 10
|
Yahoo Messenger 7.0-
8.3, 9.0, 10
|
Yes
|
Yes
|
No
|
No
|
Skype 3.1-3.8,
4.0.0.224, 4.2
|
Yes
|
Yes
|
No
|
Yes
|
Google Talk 1.0.0.105,
latest version
|
Yes
|
Yes
|
No
|
No
|
| IBM Lotus Sametime 7.0, 7.5, 8.0
|
Yes
|
Yes
|
Yes
|
Yes
|
IBM Lotus Sametime 8.0, 8.5.1, 8.5.2
(embedded in Lotus Notes)
|
Yes
|
Yes
|
Yes
|
Yes
|
| Microsoft Office Communicator 2005, 2007
|
Yes
|
Yes
|
No
|
No
|
| Microsoft Office Communicator 2007 R2
|
Yes
|
Yes
|
Yes
|
Yes
|
| Windows Messenger 2009
|
Yes
|
Yes
|
No
|
No
|
| Windows Messenger 4.7
|
No
|
No
|
No
|
No
|
| Microsoft Lync 2010, 2013 (32-bit only) |
Yes
|
Yes
|
Yes
|
Yes
|
Table 4: Microsoft Office Support
Microsoft Office
Version
|
Windows
Vista
|
Windows 7
|
Windows 8
|
Windows 8.1
|
Windows 10
|
|
Microsoft Office XP, 2003, 2007
|
Yes
|
Yes
|
Yes
|
No
|
No
|
Microsoft Office 2010
(32 bit and 64 bit) (supported in WBS27.22 EP4 and later) |
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
| Microsoft Office 2013 |
No
|
Yes
|
Yes
|
Yes
|
Yes
|
| Microsoft Office 2016 |
No
|
Yes
|
Yes
|
Yes
|
Yes
|
Table 5: WebEx Integration with Internet Explorer and Firefox
|
Browser Name and Version
|
Windows Vista
|
Windows 7
|
Windows 8
|
Windows 8.1
|
Windows 10
|
| Microsoft Internet Explorer 7.0
|
Yes
|
No
|
No
|
No
|
No
|
| Microsoft Internet Explorer 8.0
|
Yes
|
Yes
|
No
|
No
|
No
|
| Microsoft Internet Explorer 9.0
|
Yes
|
Yes
|
No
|
No
|
No
|
| Microsoft Internet Explorer 10.0
|
No
|
No
|
Yes
|
Yes
|
Yes
|
| Microsoft Internet Explorer 11.0
|
No
|
No
|
Yes
|
Yes
|
Yes
|
| Microsoft Edge Browser
|
No
|
No
|
No
|
No
|
No
|
| Mozilla Firefox (Latest)
|
No
|
Yes
|
Yes
|
Yes
|
Yes
|
Table 6: Single Sign-On Browser Support (Windows)
|
Browser Name and Version
|
Windows Vista
|
Windows 7
|
Windows 8
|
Windows 8.1
|
Windows 10
|
| Microsoft Internet Explorer 7.0
|
Yes
|
No
|
No
|
No
|
No
|
| Microsoft Internet Explorer 8.0
|
Yes
|
Yes
|
No
|
No
|
No
|
| Microsoft Internet Explorer 9.0
|
Yes
|
Yes
|
No
|
No
|
No
|
| Microsoft Internet Explorer 10.0
|
No
|
Yes
|
Yes
|
Yes
|
No
|
| Microsoft Internet Explorer 11.0
|
No
|
Yes
|
Yes
|
Yes
|
Yes
|
| Microsoft Edge Browser
|
No
|
No
|
No
|
No
|
Yes
|
| Chrome
|
No
|
Yes
|
Yes
|
Yes
|
Yes
|
Table 7: Single Sign-On Browser Support (Mac)
|
Browser Name and Version
|
Mac OS10.8
|
Mac OS10.9
|
Mac OS10.10
|
Mac OS10.10.1
|
Mac OS10.10.2
|
Mac OS10.10.3
|
Mac OS10.10.4
|
Mac OS10.11
|
| Safari 6.x latest
|
Yes
|
No
|
No
|
No
|
No
|
No
|
No
|
No |
| Safari 7.x latest
|
No
|
Yes
|
No
|
No
|
No
|
No
|
No
|
No
|
| Safari 8.x latest
|
No
|
No
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
No
|
| Safari 9.x latest
|
No
|
No
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
Table 8: Active Directory Federation Services(ADFS) 2.0 Single Sign-On Browser Support (Mac)
|
Browser Name and Version
|
Mac OS10.8
|
Mac OS10.9
|
Mac OS10.10
|
Mac OS10.10.1
|
Mac OS10.10.2
|
Mac OS10.10.3
|
Mac OS10.10.4
|
Mac OS10.11
|
| Safari 6.x latest
|
Yes
|
No
|
No
|
No
|
No
|
No
|
No
|
No |
| Safari 7.x latest
|
No
|
Yes
|
No
|
No
|
No
|
No
|
No
|
No
|
| Safari 8.x latest
|
No
|
No
|
No
|
No
|
No |
No
|
Yes
|
No
|
| Safari 9.x latest
|
No
|
No
|
No
|
No
|
No
|
No
|
Yes
|
Yes
|
Table 9: Citrix Support
|
Citrix Version
|
Integration to Microsoft
Outlook 2010
|
Integration to Lotus
Notes 8.5.3 Windows
|
Citrix XenDesktop 5.6, 7.6 |
Yes
|
Yes
|
Citrix XenApp Share Desktop 6.5 |
No |
No
|
Windows Outlook XP, 2003, and Mac OS X 10.6 End-of-Support Announcement (WBS30)
WebEx Productivity Tools support for Windows Outlook XP and 2003 will end starting in WBS30.
We will no longer be testing Windows Outlook XP, 2003, and Mac OS X 10.6 with our products and cannot guarantee that WebEx Productivivty Tools will continue to work on those platforms.
As you might be aware, Microsoft announced that Windows Outooks 2003 will be not be supported after July 14, 2015, and Apple has stopped providing updates and security patches for Mac OS X 10.6.In addition, as was announced previously, WebEx support for Windows XP was ended January 2015. We recommend that users upgrade their computers to a supported mail system so that they can continue use WebEx without interruption.
Video Requirements
WebEx video works with any computer that complies with the standard Meeting Center, Training Center, or Support Center requirements. To be able to reach the video resolution of 360p, computers must meet the following minimum requirements:
To be able to send high-definition video (720p), PCs must meet the following minimum requirements:
- CPU: Quad-core processor (three or more meeting participants), Dual-core processor (two meeting participants).
- RAM: 2 GB RAM
- Camera: a high-definition video supported USB-based web camera (see list in High-Definition Video Supported Cameras.)
To be able to receive high-definition video (720p), PCs must meet the following minimum requirements:
- CPU: Dual-core processor
- RAM: 2 GB RAM
To offload video decoding processing to the client’s GPU for 720p, any of the following GPU chipsets are required:
- Windows(DXVA):
- NVIDIA GeForce 9800GT
- NVIDIA GeForce GT 430
- NVIDIA GeForce GTS 450
- NVIDIA GeForce GTX 275
- NVIDIA GeForce GTX460
- NVIDIA GeForce GTX560
- NVIDIA GeForce GTX560Ti
- NVIDIA GeForce GT520
- ATI Radeon HD 6950
- Mac OS X(VDA):
- NVIDIA GeForce9400M
- NVIDIA GeForce320M
Video Feature Support
|
Feature
|
Description
|
Meeting Center
|
Event Center
|
Training Center
|
Support Center
|
Up to high-definition
resolution (720p)
|
Video resolution
can go up to high-definition
720p resolution (1280x720).
|
Yes
|
No
|
Yes
|
No
|
Up to high-quality
resolution (360p)
|
Video resolution can go
up to high-quality
360p resolution (640x360).
|
Yes
|
Yes
|
Yes
|
Yes
|
| Full-screen video view
|
Full-screen video
view with high-definition
or high-quality video display
(depending on monitor size) and
five video thumbnails.
|
Yes
|
Yes
|
Yes
|
Yes
(but does not include
video thumbnails)
|
Expanded full-screen
video view
|
Expand the active
speaker to the whole screen,
which also allows
high-definition
video to be received.
|
Yes
|
Yes (Expanded full-screen
view without
high-definition video)
|
Yes
|
No
|
Active speaker video
display in full-screen
sharing view
|
Floating active speaker
video display when sharing
in full-screen view.
|
Yes
|
Yes
|
Yes
|
In full-screen view,
the CSR views video in
a separate panel; the
customer views video in an embedded
area of the customer console.
|
Video self-view
in full-screen
sharing view
|
View self-view video in the main video
display when sharing in full-screen view.
Start or stop sending video from the
self-view video window.
|
Yes
|
Yes
|
Yes
|
No
|
Active speaker
switching
|
Automatic video switching to the loudest
active speaker.
|
Yes
|
Yes
|
Yes
|
No
|
| Video thumbnails
|
Video-based participant list with video
thumbnails.
|
Yes
|
Yes
|
Yes
|
No
|
| Auto-adjust Video
|
Automatic configuration of participants'
video quality according to available
network bandwidth.
|
Yes
|
Yes
|
Yes
|
Yes
|
| Camera hot plug-in
|
Attendees can connect and switch
webcams while in a meeting.
|
Yes
|
Yes
|
Yes
|
Yes
|
| Lock video
|
Presenter can determine whose video
will be displayed to all participants.
|
Yes
|
Yes
|
Yes
|
No
|
High-definition video
decode offloading to GPU
|
Supported GPU chipsets can offload
decode processing from the host CPU.
|
Yes
|
No
|
No
|
No
|
High-Quality Video Supported Cameras (WBS30)
Most PC-compatible cameras should work with WebEx. The following cameras were tested by WebEx for high-quality video:
- Cisco VT Camera II
- Cisco VT Camera III
- Cisco Precision HD
- Logitech HD Webcam C920
- Logitech Quick Cam Pro 9000
- Logitech QuickCam Orbit AF
- Logitech QuickCam C905
- Logitech QuickCam S7500
- Logitech HD Pro Webcam C910
- Microsoft LifeCam HD
- Microsoft LifeCam VX-1000
- Microsoft LifeCam Cinema
- Microsoft LifeCam VX-6000
- Microsoft LifeCam NX-6000
- Microsoft LifeCam VX-3000
High-Definition Video Supported Cameras
The following cameras were tested by WebEx for high-definition video:
- Logitech HD Webcam C310
- Logitech HD Webcam C500
- Logitech HD Webcam C510
- Logitech HD Webcam C905/B905
- Logitech HD Pro Webcam C910/B910
- Logitech HD Webcam C920
- Microsoft LifeCam HD-5000/HD-5001
- Microsoft LifeCam HD-6000
- Microsoft LifeCam Cinema
- Microsoft LifeCam Studio
- Cisco Precision HD
- Cisco TelePresence SX10
- Cisco VT Camera III
- Apple iSight HD
Web browser exceptions
- Add an exception for the entire webex.com domain = *.webex.com
- At the minimum, the following addresses should be added as exceptions: YOURSITENAME.webex.com and akamaicdn.webex.com
- ActiveX and/or JavaScript will need to be allowed through the firewall and web browsers should be configured to not restrict ActiveX and/or JavaScript
- We ask that WebEx sites are not cached (content, IP-path) on proxy servers
Cisco WebEx Production IP Exceptions
Due to dynamic IP address allocation, WebEx cannot guarantee your WebEx site will operate with a given IP at all times, which is why the above filtering method is recommended. However, if you cannot use DNS rules, it is necessary to add the full IP address range to ensure proper connectivity to your WebEx site in all situations.
It is recommended to allow connectivity all IP/Port ranges below; however, a customer can choose to allow connectivity to only the IP/Port ranges for their geographical region.
To ensure traffic to and from the WebEx domain is routed appropriately through your firewall or proxy servers, review the settings below:
Web browser / Firewall / Proxy Exceptions
Add an exception for the entire webex.com domain = *.webex.com. For Productivity Tools (Meet Now), you may need to also add *.ciscowebex.com)
At the minimum, the following addresses should be added as exceptions: YOURSITENAME.webex.com and akamaicdn.webex.com.
For production sites on WebEx Business Suite (WBS) 29 and later, add an exception for *.symcb.com
ActiveX and/or JavaScript will need to be allowed through the firewall and web browsers should be configured to not restrict ActiveX and/or JavaScript.
We ask that WebEx sites are not cached (content, IP-path) on proxy servers.
Cisco strongly recommends allowing connectivity of all IP/Port ranges listed below. Adding single region exceptions is not recommended as unexpected local connectivity issues could occur limiting the accessibility of your Cisco WebEx Services.
US/Canada
- 64.68.96.0/19 (CIDR) or 64.68.96.0 - 64.68.127.255 (net range)
- 66.114.160.0/20 (CIDR) or 66.114.160.0 - 66.114.175.255 (net range)
- 66.163.32.0/20 (CIDR) or 66.163.32.0 - 66.163.47.255 (net range)
- 209.197.192.0/19 (CIDR) or 209.197.192.0 - 209.197.223.255 (net range)
- 208.8.81.0/24 (CIDR) or 208.8.81.0 - 208.8.81.255 (net range)
- 173.243.0.0/20 (CIDR) or 173.243.0.0 - 173.243.15.255 (net range)
APAC
- 210.4.192.0/20 (CIDR) or 210.4.192.0 - 210.4.207.255 (net range)
- 114.29.192.0/19 (CIDR) or 114.29.192.0 - 114.29.223.255 (net range)
EMEA
- 62.109.192.0/18 (CIDR) or 62.109.192.0 - 62.109.255.255 (net range)
Ports used by the WebEx client for communication for both inbound and outbound traffic
| Protocol |
Port Number |
Port Number Access Type |
| TCP |
80 |
Client Access |
| TCP |
443 |
Client Access - Secure Traffic (SSL Sites) |
| TCP/UDP |
1270 |
Client Access (Non SSL Sites) |
| TCP/UDP |
53 |
Domain Name System (DNS) |
| TCP/UDP |
5101 |
MMP |
| TCP |
8554 |
Audio Streaming Client Access |
| UDP |
7500 |
Audio Streaming |
| UDP |
7501 |
Audio Streaming |
| UDP |
9000 |
VoIP/Video |
| TCP/UDP |
5060-5069 |
SIP for CMR Hybrid and Cloud |
| UDP |
36000-59999 |
Media for CMR Hybrid and Cloud |
| TCP |
1720 |
H.323 for CMR Cloud |
| UDP |
1719 |
H.323 for CMR Cloud |
| TCP |
15000-19999 |
H.323 for CMR Cloud |
See more at: http://kb.webex.com/WBX264.
Article ID: WBX264
How Do I Allow WebEx Traffic on My Network?
WebEx Mobile: For a listing of supported mobile devices, their features and access to the software please visit:
http://www.webex.com/products/web-conferencing/mobile.html
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