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Audio Features by Service Level


Feature Premier Attended Standard Attended Instant Meeting(Self-service)
Announce Late Participants
Late participants into conference can be announced at the customer's request.
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ASAP Calling
Customers do not always know in advance when they will need a conference call. When circumstances dictate that a customer must talk to any number of people at the earliest possible opportunity, a Conference Coordinator will contact all participants and bring them into the call "ASAP." Customers can respond to rapidly changing conditions in time to win a competitive advantage. ASAP Calling is available 24 hours a day, seven days a week, and the calls are set up as capacity permits, usually within 20 minutes.
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Conference Monitoring
To facilitate prompt resolution of quality issues or to answer questions, the Conference Coordinator periodically monitors the call. This feature is not available with Standard service. There is no charge for this feature. Note: Dialing "*0" will always bring immediate operator assistance.
Throughout the call
Periodic monitoring
Conference Recording
Conference calls may be recorded on cassette, CD, or .wav on CD and sent to customer for later review or they can download the recording via .mp3, or .wav format.
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Customer Reference Codes
Customer Reference Codes can be used to identify the calls listed on the customer's Audio Conferencing invoice by name, number or a combination of both. Customers may choose up to 25 alphanumeric characters to denote customer-specific information for accountability purposes. This feature must be set up at the time that the customer's Verizon Audio Conferencing account is established.
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Enter & Announce
The Conference Coordinator will enter and announce each participant into the conference.
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Via automated enunciator
Instant Replay Plus
Instant Replay Plus allows customers to call in and listen to a previously held conference at their convenience. Participants access the replay call by dialing a different pre-assigned 800 number and numeric passcode and following the voice prompts. Customers must request Instant Replay Plus when making the reservation for the conference call. This service is available after a call for the duration of time indicated by the customer.
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Interpretation (Languages)
Audio Conferencing customers can receive on-line foreign language translation during their audio conference. This service supports 120 languages or dialects through a worldwide translation service. Customers must request translation services when making conference call reservations and specify the language required. The Operations Center must be notified of translation service requests 24 hours prior to the scheduled conference call. The customer will be billed directly by the translation organization for this service.
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Listen Only
To ensure the conference call is conducted efficiently when there are many participants, some participants may be placed in a listen only mode while others are speaking. Participants may be returned to a speaking mode. This helps to eliminate excessive background noise.
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Master List
A list of conference call participants may be kept on file at the Verizon Conferencing Operations Center to simplify collecting names and phone numbers in preparation for a call.
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Meeting View
Meeting View is a simple web interface that utilizes the Internet to help conference call leaders manage their Premier-level calls. In addition to providing real-time Internet-based visibility into a conference call, Meeting View provides call leaders with several enhanced conference monitoring and conference control features, including:
  • Viewing a list of participants, including the line status of each participants
  • Monitoring and/or managing a Q&A queue by promoting or removing participants from the queue
  • Viewing polling results in real time via the Internet browser
  • Chatting with other pre-designated call leaders and/or the Conference Coordinators
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Music While On Hold
Participants may have music while on hold or they may be entered directly into the conference bridge to speak with those already connected to the call.
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If Quick Start not set up by subscriber
Participant List
At the customer's request, Verizon Conferencing will compile and maintain participant lists.
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Via Instant Meeting Web Moderator
Participant Screening
A Conference Coordinator will pre-screen participants as they enter the conference call, compiling the data requested. This feature is available with Premier service only.
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PIN Entry Plus
Allows a conference leader to identify each participant joining their conference calls with a unique PIN Code. Enables conference leaders to identify each caller based on their PIN association for identification and added security.
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Polling
Polling allows a conference leader to conduct an opinion poll or survey by asking participants to indicate their responses via touch-tone keypads. The conference leader or the Conference Coordinator may ask the question(s). The Conference Coordinator may announce the results immediately or at the completion of the call. The Conference Coordinator may also address the conference leader privately with the results or can address the entire conference audience. A printed report can be sent if desired. Twenty-four hours advance notice is required to establish a Polling call. This feature is only available with Premier service.
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Prenotification
With 48 hours advance notice, the Conference Coordinator will notify all participants of the date and time of the scheduled call, relieving customers of this administrative task.
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Question & Answer
Customers can conduct an orderly question and answer session without interruptions while the participants remain in Listen Only mode. Participants signal questions via touch-tone keypads and are entered into the interactive mode one by one to ask questions. This feature is only available with Premier service.
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Rapid Entry
Participants can join a conference directly by entering a leader or participant passcode instead of waiting in queue for operator greeting
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Roll Call
Customers can request a Roll Call when the conference reservation is scheduled. After participants are connected, the Conference Coordinator will conduct a roll call so all participants know who is on the call.
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Secured Call
Secured Call allows the conference leader to prevent both Conference Coordinator monitoring and additional participants from joining the call. It helps prevent confidential conversations from being overheard or monitored. This feature can be requested when the reservation is made. The conference leader is responsible for sharing Secured Call procedures with the participants.
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Subscriber can lock/unlock a call to prevent additional participants from entering. Via the Instant Meeting Web Moderator, the subscriber can disconnect participants.
Standing Reservation
A standing reservation may be made for any regularly scheduled conference call.
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Via Instant Meeting subscription
Subconferencing
Designated callers may confer privately within a conference call and then be returned to the main call.
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Tone In
A tone will be heard for each participant entered into the conference.
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Transcription
When written documentation is required, conference calls can be transcribed.
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Voice over IP Access
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Web RSVP
Web RSVP is an Internet registration tool designed to collect and view meeting participant information online. Conference leaders can add key meeting information for their participants and collect up to five pieces of information including a survey of question.
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* Additional fee(s) associated with feature