Verizon Conferencing - Audio, Web, and Video Conferencing Services

Verizon Conferencing & Collaboration Support

Verizon Conferencing & Collaboration Support is available 24 hours a day, 7 days per week, offering technical support by email and urgent assistance by phone.

Having a Webex Issue? Check the status page for Cisco Webex maintenance and outage alerts.

How do I report a technical difficulty?

In the event you experience difficulty or require assistance with your Webex service please submit a trouble ticket through the Verizon Enterprise Center (VEC) Portal as soon as possible or preferably within 48 hours of the incident.

The following information is required to open a trouble ticket:

Date/Time of the Issue (including time zone)
Name or email address of the impacted user
Site URL
Meeting ID
Description of the Issue
Generate a problem report and include your problem report ID number

End Users can generate a problem report during an impacted meeting by selecting "Help" from the toolbar.
Select Generate Problem Report> Select the type of problem experienced> Enter a short problem description> Click "Send Email".
You will be emailed a problem report ID number shortly after submitting the request.

For More information regarding the VEC portal, please follow these guides for reference:

Contact Support

Having an urgent Issue or unable to create a ticket in VEC?

Please contact Verizon by the email below or for urgent issues, please call us via the Global Contact Numbers for further assistance.

Phone: Please select option 2, option 2 for Conferencing & Collaboration Support.

Global Contact Numbers
COUNTRY	CODE	PHONE NUMBER
AUSTRALIA	61	1-800-321551*
FRANCE	33	0800-903285*
HONG KONG	852	800-960237*
JAPAN	81	0066-33-813375*
SINGAPORE	65	800-120789*
UNITED KINGDOM	44	08-082341104*
US (TOLL FREE)	1	1-800-475-5000*
US (TOLL)	1	203-827-7383*

Technical Support Email: ConfTickets@verizon.com

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